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Frequently Asked Questions
How can I keep up with your new work?
We would love for you to be the first to know about upcoming events. An easy way to stay in the loop is by signing up for our newsletter. The newsletter contains such things as a detailed look at how I created one of my favorite images, notes about my most recent adventures, upcoming shows and sale locations, new work and limited editions, and most importantly any upcoming sales or special offers.
You can also follow us on our social media pages as we are constantly posting about new work! Follow @TroyMasonPhotography on Instagram and Facebook
WHAT IS YOUR shipping Policy?
Our shipping policy is simple. For all products, all ground shipping within the 50 United States and Canada is free. Zero cost. Always gratis. In short, standard ground shipping costs you nothing. Woot!
SHIPPING TIME refers to the amount of time it takes to get artwork out the door.
FOR PRODUCTION ITEMS shipping times usually range from 4-7 business days. Note that there may be delays due to Covid 19 production slowdowns .
FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items is the same as standard production items - FREE. Zero cost.
DELIVERY TIME refers to how long the carrier takes to deliver, but is usually 3 to 6 business days. Overall time varies according to the lab used, and your location.
OVERALL TIME refers to the entire timeline, from order placement to delivery. Add the shipping time + delivery time for a rough estimate of when the artwork will arrive at your location.
What About Returns/Exchanges/Refunds?
Damaged orders will be replaced! Also, I want to ensure you’re completely satisfied with your purchase. If the artwork is damaged, or for any reason you’re not satisfied, please contact me immediately with a brief description of what’s going on and I'll get back to you asap with a solution..
What is your privacy policy?
Information Collection, Use, and Sharing
In short, we use your information to ship your order, respond to questions, and send periodic email. Outside of that, we don't sell, rent, or share your information. Period.
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. You can unsubscribe at any time.
